Privacy Policy

INDEN-YA Co., Ltd. (hereinafter referred to as the “Company”) hereby establishes and complies with the following privacy policy based on the laws and regulations regarding the handling of personal information in Japan, guidelines set by the national government, and other norms, in order to ensure that you can use the website (https://www.inden-ya.co.jp/, hereinafter referred to as “this Website”) with a sense of security.

1. Definition of Personal Information

The term “personal information” refers to information about a living individual that can be used to identify a specific individual by name, date of birth or other descriptions contained in the information, and that can be easily checked against other information and thereby can be used to identify a specific individual.

2. Collection of Personal Information

In order to provide better services to our customers, the Company clearly states the purpose for which it collects personal information from our customers on this Website or at our directly managed stores, and may collect our customers’ personal information to the extend necessary to achieve the stated purpose. When collecting personal information, we use legal and fair means.

3. Purposes of Use of Personal Information

The Company uses personal information provided by our customers for the following purposes. If it becomes necessary for us to use personal information for purposes other than those listed below, we will notify our customers again of such necessity, or obtain their consent.

• - Shipping of products
• - After-sales services such as repairs
• - Replying to inquiries
• - Use of personal information as statistical information for improving our products and services
• - Other operations of the Services (including provision of all kinds of information from the Company to customers)

The Company will not handle personal information beyond the purpose and scope of use disclosed in advance.

4. Safety Management of Personal Information

In order to manage the safety of personal information provided by our customers, the Company shall establish a management system for the protection of personal information through cooperation with the persons responsible for management, the person responsible for education, the person responsible for inquiries and complaints, etc., and will strive to prevent and correct leakage, loss or damage or personal information by taking reasonable safety measures, such as ensuring appropriate acquisition and use of personal information, preventing risks caused by unauthorized access to personal data or loss, falsification, leakage, etc. of personal information, and responding to complaints and consultations.

5. Entrustment

When the Company entrusts an outsourcing contractor with our administrative work, it may entrust the outsourcing contractor with the handling of personal information of our customers after taking protective measures. In such cases, the Company shall select an outsourcing contractor that meets the necessary standards specified by the Company regarding the handling and management of personal information, conclude an agreement with the contractor regarding the protection of personal information, and strictly manage and supervise the contractor.
Furthermore, in the following cases, the Company may share personal information of our customers with the outsourcing contractor.
In cases where there are business reasons, such as special services for members. In such cases, the Company will seek the consent of the members before providing the information, and will not provide it without consent.
In cases where the outsourcing contractor prepares statistical materials, conducts market research, or analyzing data. In such cases, the Company will only provide information that has been processed so that specific individuals cannot be identified.

6. Provision to Third Parties

The Company will not disclose or provide personal information to third parties without the consent of our customer, except in cases where it is necessary to do so based on laws and regulations, under the necessity of cooperating with a national agency, local government or a person entrusted by them in the execution of administrative work prescribed by laws and regulations, and to protect the life, body or property of a person, and where it is difficult to obtain the consent of the person.

7. Disclosure, Correction and Deletion of Personal Information

If you request that the Company disclose, correct, delete or stop using your personal information, the Company will promptly respond to the request only if it can confirm that the request is from you. However, please note that if we stop using or delete part or all of your personal information, we are afraid that we may be unable to provide you with services that meet your requirements (please note that we may not be able to respond to your request to stop using or delete information that we retain in accordance with relevant laws and regulations).

8. Use of Cookies

The Company may use cookies to provide better services to our customers. However, using cookies does not allow us to collect information that can be used to identify individual customers and does not infringe on the privacy of our customers. Furthermore, if you do not wish to accept cookies, you can change the setting in your browser.
※Cookies are information sent from a server computer to your browser and stored on the hard disk of your computer.

9. Use of SSL

In order to ensure security when our customers enter their personal information, this Website uses SSL (Secure Sockets Layer) technology to prevent their personal information from being intercepted, disturbed or falsified.
※SSL is a function that encrypts information to prevent eavesdropping and falsification of data when they are sent and received. Using SSL makes it possible to send information more securely.

10. In case of failure to consent

If you do not consent to all or part of our personal information handling policy, we will refuse to allow you to use the Company’s services.

11. Changes to the Privacy Policy

When the Company makes changes to the personal information it collects or the purposes of use, or any other changes to the Privacy Policy, such changes shall be deemed made public when such changes are made on this page.