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Terms of Use

INDEN-YA Co., Ltd. (hereinafter referred to as the “Company”) hereby establishes the following Terms of Use for the use of the official INDEN-YA website (https://www.inden-ya.co.jp/, hereinafter referred to as “this Website”) operated by the Company. We ask that you agree to these Terms of Use before using this Website. Furthermore, if you use this Website, the Company assumes that you have agreed to all of the Terms of Use.

Article 1 Purpose: These Terms of Use shall stipulate the rights and obligations of the Company and users (as defined in Article 2) in relation to the use of the services provided by the Company (hereinafter referred to as the “Services”), as well as the terms and conditions for the use of the Services.

Article 2 Definitions: In these Terms of Use, the following terms are used with the following meanings.
“This Website” refers to a website operated on the Internet by the Company based on these Terms of Use, which is a system that has the functions of posting corporate information and information on products and services, and providing products and services online.
“User” refers to a person who accesses to this Website.
“Services” refer to services provided by the Company to those who use this Website based on these Terms of Use. The content and types of services are subject to change, or increase or decrease as needed at the Company’s sole discretion, and the notification thereof shall be made on this Website or via email or other means of communication as needed.

Article 3 Scope of and Changes to the Terms of Use: These Terms of Use shall apply to the Company and users in relation to the use of the Services, and the users shall comply with these Terms of Use in good faith when using this Website.
Individual provisions stipulated separately by the Company by posting them on this Website or by other means, and additional provisions that the Company notifies users of as needed shall form a part of these Terms of Use. If these Terms of Use differ from individual provisions and additional provisions, the individual provisions and additional provisions shall prevail.
The Company may change these Terms of Use at its own discretion without users’ consent. In this case, the terms and conditions for the use of the services provided by this Website shall be based on the Terms of Use after the change. Such change shall come into effect when it is notified by email to the email addresses previously notified to the Company, a general notice on this Website, or by any other means deemed appropriate by the Company.
The Company shall assume no responsibility for any disadvantage or damage incurred by the users as a result of the change in the Terms of Use.

Article 4 Status of Users and Restrictions

Status of users
Users on this Website shall be deemed to have agreed to these Terms of Use at the time they enjoy any of the Services provided (enjoyment here includes viewing information), and at the same time shall acquire the status of uses on this Website.
Restrictions on users
Users shall not engage in any of the following acts.

(1) Any use of the Services in ways other than those specified by this Website.
(2) Impersonating someone else to use the Services.
(3) Specifying links to data related to the Services to other data, etc. in ways other than those approved by this Website.
(4) Unauthorized access to data stored on computers that use this Website, or any act that destroys or may destroy such data.
(5) Any act that interferes with the operation of the Services.
(6) Any use of the Services for business activities or for profit-making purposes, or any use of the Services for the purpose of preparing such use. However, this does not apply if the Company separately approves such use.
(7) Collecting or accumulating personal information of other uses, or any attempt to do such act.
(8) Any act that is contrary to public order or morality, and any act that violates domestic and foreign laws and regulations.

Article 5 Suspension or Stoppage of the Services

The Company may temporarily suspend or stop all or part of the Services at its own discretion without prior notice to the users in any of the following cases:

(1) maintenance, inspection or updating of the equipment or systems for the Services is performed periodically or urgently;
(2) it is difficult to provide the Services due to force majeure such as fire, power failure or natural disaster;
(3) the duties of a Type 1 Telecommunications Carrier are not provided;
(4) other cases where the Company is required to temporarily suspend or stop the Services for operational or technical reasons, or where the Company determines that provision of the Services is difficult due to unforeseen circumstances.
The Company shall assume no responsibility for any disadvantage or damage incurred by the users or third parties due to the temporary suspension, stoppage, etc. of the provision of the Services, regardless of the reason.

Article 6 Transactions

If a user falls under any of the following items, the Company may restrict or refuse transactions or cancel the contract:

(1) an order violates the restriction set forth in Article 4, Item 2;
(2) there is a delay or failure of the performance of payment obligations for fees, etc.;
(3) an application by credit card payment cannot be settled by a credit card;
(4) an order is made by illegally using or making someone else use another person’s Internet member email address and password;
(5) the Company is unable to contact the user by telephone, fax, email or other means of communication notified by the user;
(6) the user does not respond to inquiries from the Company regarding the order;
(7) the Company determines that the user’s order is for the purpose of resale or preparation for resale;
(8) where the user’s order exceeds the quantity that would normally be used by an end user, and the reason for this is not clear;
(9) the Company determines that it is difficult to conduct a normal transaction with the user due to repeated returns and exchanges;
(10) the user violates these Terms of Use.

The Company may suspend shipment until it is clear that there are no problems with the above items. We shall assume no responsibility for any disadvantage or damage incurred by the customer due to restriction or refusal of the transaction or cancellation of the contract by the Company for any of the above reasons.

Article 7 Product Shipping and Mail-Order Sales: We do not accept mail orders to ship our products outside Japan.
Mail orders through our official online shop (https://inden-ya.shop/) or by other means such as phone is limited to shipping within Japan. Please note that we may refuse orders where the customer’s address and/or delivery address is outside Japan.

Article 8 Returns and Exchanges

We will only accept return of a product in the following cases:

(1) the product is defective;
(2) the Company acknowledges that the product is defective;
(3) the product does not fall under either of the above (1) or (2), and does not fall under any of the following:

[1] the product has been used;
[2] the delivery slip has been lost;
[3] the product tag or label has been removed or lost;
[4] the condition of the product (including but not limited to the box and product accessories) when returned is damaged, soiled, lost, etc. as compared to that when it was delivered;
[5] the product becomes smelly or dirty, or is scratched while in the customer’s possession;
[6] the package has been opened in the case of a product of which package is part of it.

The user shall apply for the return of the product as stipulated in the preceding items in accordance with the procedure separately set forth by the Company. The Company shall bear the cost of returning the product for the cases described in the preceding items (1) and (2), and refund the purchase price, etc. paid by the user to the Company. As for the item (3), the user shall bear the cost of returning the product and the transfer fee for the refund, and the Company shall refund the selling price of the product at the time of purchase by the user and shall not refund the shipping and handling fees.

If you wish to return a product, please contact the store where you purchased it. If you inform the store of your intention to return the product and it meets the provision of the item 1 of this Article, you may return the product.

If you request a refund, we will refund your money within seven business days after completion of the return procedure.

(1) In the case of a return or refund due to the customer’s personal preferences
In the case of a return due to the customer’s personal preferences, the customer shall bear all shipping costs for returning the product and fees for the refund. If the customer sends the product back to the Company freight collect, we will provide a refund after deducting the actual shipping cost (freight-collect fee).
(2) In the case of a return or refund due to a defect in the product caused by the Company
In the case of a return due to a defect in the product caused by the Company, we shall bear all shipping costs for returning the product and fees for the refund. We will refund the full amount including the product price, shipping costs and other fees.

Article 9 Handling of Links: If this Website provides links to other websites from among various services offered by this Website, or if a third party provides links to other websites, the Company shall assume no responsibility for any websites other than this Website.
In this case, the Company shall assume no responsibility for any content, advertisements, products, services, etc. that are included in or made available on such websites. The Company shall assume no responsibility for any damages that arise from or are related to such content, advertisements, products, services, etc.

Article 10 Copyright: The company name, designs, texture patterns, product brands, etc. of the Company may be registered trademarks or designs.
Users may not reproduce, sell, publish or otherwise use any information provided through this Website in any way beyond the scope of private use by individual users as stipulated in the Copyright Act without the authorization of the right holder.
Users may not allow any third party to use or disclose any information provided through this Website in any way without the authorization of the right holder.
If a user causes any problem as a result of a violation of the terms of this article, the user shall resolve the problem at his/her own responsibility and expense, and shall not cause any inconvenience or damage to the Company.

Article 11 Liability: The Company shall assume no responsibility for any damage incurred by the users or third parties in relation to the provision, delays, changes, suspension, discontinuance, stoppage or abolition of the Services, leakage, loss, etc. of information, etc. provided, or any other matters related to the Services. However, personal information registered through the Services shall be governed by the “Handling of Personal Information” that is separately provided.
If a user causes damage to a third party through the use of the Services, the user shall resolve the matter at his/her own responsibility and expense, and shall not cause any damage to the Company. If a user causes damage to the Company as a result of any act that violates these Terms of Use or any misconduct or illegal act, the Company may make a claim for reasonable compensation for the damage against the user.

Article 12 Disclaimer: The Company shall assume no responsibility for any damage incurred by a user in relation to information sent from the user, due to reasons not attributable to the Company, such as omissions in the information, incorrect email address, and unreadable garbled characters.
The Company shall assume no responsibility for any system-related damage (regardless of hardware or software) or other damage incurred by the users when using the Services.

Article 13 Privacy Policy: The management and handling of user information that the Company obtains in relation to the use of the Services by the users shall be governed by the privacy policy that is separately stipulated by the Company.

Article 14 Governing Law: The formation, validity, performance and interpretation of these Terms of Use shall be governed by the laws of Japan.

Article 15 Agreed Jurisdiction: Any dispute arising in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the Kofu District Court, which has jurisdiction over the location of the head office of the Company, in the first instance.